Information for people with disabilities

Due to the COVID-19 pandemic, we changed the tour regulations.

You can see the current regulations of the Museum by clicking here.


We make every effort to ensure that all visitors feel good at the Museum. To this end, we organise events corresponding to different needs of recipients and gradually introduce services and tools that build the accessibility of the permanent exhibition and collections.

The need for support, e.g. assistance, may be reported to the Museum employees before and during the visit. We encourage you to order services to increase accessibility as early as booking your visit.

The Museum’s accessibility is ensured by a trained team together with the accessibility coordinator. Our guides are equipped to work with the disabled.

Offer for people with disabilities as part of the Museum Without Exceptions project


Marta Otrębska
Education Officer and accessibility Coordinator 
+48 58 670 41 56


The parking lot in front of the Museum includes one parking space for people with disabilities.

Access by bus

Bus stop: Dworzec Morski – Muzeum Emigracji 01 [Maritime Station – Emigration Museum]
Buses no.: 119, 133, 700. Operated by low-floor vehicles.
The distance from the bus stop to the Museum entrance is approx. 70 m.
Detailed bus timetable [Check]

Transport services

People with disabilities can order a transport service to the Museum. Transport services are provided by the Public Transport Authority in Gdynia and the Association for Disabled People “Transport bez Barier”.

The price for one trip is PLN 12.00.

More information can be found on the website of the Gdynia Health Center.


The surface around the building is made of stone blocks which may cause difficulty to persons in wheelchairs, on crutches and using walking frames in accessing the building.

The Museum has 2 entrances.

The main entrance located in the middle of the building’s front wall. There are 7 stairs leading up to it. The stairs are 200 cm wide and limited by 6 handrails. The main entrance door is 110 cm wide.

On the left side of the main entrance, there is a side entrance. There is a ramp leading up to it, angled at around 7 degrees and equipped with a guard rail. Next to the front door, there is a bell with a highlighted button. The side entrance door is 96 cm wide.

Communication inside the building

The building is equipped with two lifts.

One is located at the side entrance to the building. It leads to:

  • the coat room on level -1,
  • to the ground floor where the ticket office, bookshop and Cafe Bistro Mondo are located
  • to the first floor of the building where the museum offices are located,
  • to the second floor of the building where the museum offices, cinema room, and Mondo di Vinegre restaurant are located,

The second lift is located in the hall of the building, opposite the main entrance, on the right side of the stairs. It leads to the first floor on which the permanent exhibition, as well as the multimedia room and a temporary exhibition room are located.


The cloakroom is located in the basement of the building. It can be accessed via the stairs located on both sides of the building, opposite the entrance to the bookshop and Cafe Bistro Mondo. Persons in wheelchairs can use the lift located at the side entrance to the building.


There are 5 toilets in the museum building adapted to the needs of persons with motor disabilities:

  • on the ground floor in the main hall, on the right side of the stairs located opposite the main entrance to the museum
  • on the first and second floor, next to the offices
  • on the first floor at the end of the corridor, on the left side of the permanent exhibition
  • in the exhibition part between the section devoted to World War II and Siberia and the room devoted to the history of the Polish diaspora and Poles around the world

These toilets also include changing tables. The free space to manoeuvre in the toilets measures 107×180 cm

Ticket office

The ticket office is located on the ground floor, left of the main entrance and right of the side entrance. The ticket office window is located at the height of 110 cm.


Disabled persons are entitled to purchase a ticket for the exhibition at a reduced price, a disabled person’s assistant is admitted free of charge.

Admission fees

  • Concession for the permanent exhibition – PLN 13.00/person.
  • Group admission fee for the permanent exhibition – PLN 11.00/person.

On Wednesdays, admission to the permanent exhibition of the Emigration Museum in Gdynia is free of charge for all visitors. On that day, there is also a much larger traffic, so the station may be more crowded and louder on other days.

Full list of admission fees [See]

The use of workshops and guided tours as part of the Museum’s offer is free of charge. [see the offer]

Permanent exhibition

The entire exhibition is accessible to visitors in wheelchairs (except the railcar symbolizing the so-called repatriations from the East).

Multimedia screens have the function of adjusting the font size to the needs of visually impaired persons. The background contrast is set automatically. In addition, the screens located inside the generally accessible “Globus” installation at the beginning of the exhibition have video materials translated into the sign language.

All elements of the Core Exhibition can be freely touched, except for exhibits in display cases. In the middle of the exhibition (behind the room devoted to World War II) are toilets adapted to the needs of people with motor disabilities. A first-aid kit may be found at the end of the corridor, next to the toilet.

Individual parts of the permanent exhibition are highly diversified in terms of colour, lighting and sound intensity. Some rooms have loud background noises, which aim at imitating travel conditions, e.g. on a busy street. In several places, films are screened on the walls, often highly contrasting with dark façades. Some of the lighting may be too poor for visually impaired persons.


Together with students of the Special School and Educational Centre No. 1 in Gdynia (Specjalny Ośrodek Szkolno-Wychowawczy nr 1 w Gdyni), we have prepared the “Pre-Guide”, which will present the course of the visit to the Museum, showing what can be expected.


PDF, 13 mb

Before the visit, you can also go on a virtual tour of the building, which allows potential visitors to get acquainted with the Museum area before their actual visit. Go on a virtual tour


We encourage you to visit the museum and the permanent exhibition with the use of audio-guides available in Polish, English, German, French, Spanish and Swedish.

Audioguides can be used via a paid mobile application, which also offers the possibility of sightseeing in polish sign language. The cost of access to the mobile application is PLN 10.00/piece. Information on this is available at the museum’s ticket offices.

Logging in to the application via

With the code received at the Museum ticket office, the audioguide can be used until the end of the day, until 00:00.

Please use your own headphones for the mobile application.

Guided tours

The Museum Without Exceptions offer includes free tours of the permanent exhibition and workshops. It is intended for individuals and groups of people with visual and intellectual disabilities, and on the autism spectrum, the hearing-impaired and users of sign language.

Offer details and contact details

During the conversation or in the e-mail, please provide the following information:

  • date of the visit
  • number of people
  • special needs (whether the group includes people with hearing or vision impairments, people in wheelchairs, etc.).



It is possible to rent a wheelchair free of charge to visit the Museum. Please report such a need at the cash register:, +48 58 670 41 61.

2.Hearing loops

There are hearing loops at the cash desk and in the bookstore. At the ticket office you can rent 15 audio guides with attached hearing loops. 

3. Noise-cancelling headphones

Noise-cancelling headphones are also available at the cash register. These are made available free of charge, without the need to book them earlier. The Museum is equipped with 3 headphone sets for kids and 3 for adults.

4. Assistance dogs

People with assistance dogs may also enter the museum.

5. Assistant help

People with disabilities can ask for an assistant who will provide help in getting into the Museum and during the tour of the exhibitions or participation in an event. Persons who wish to have an assistant help them are requested to contact one week before the planned date of the visit with accessibility coordinator:, +48 58 670 41 56, or ticket office:, +48 58 670 41 61.

6. Tactile paving

There is no tactile paving for the visually impaired in the museum.

Lighting and alarm systems

Some of the lighting may be too poor for visually impaired persons.

The alarm system includes sound and visuals in the form of red flashing lamps placed on the side walls of the Museum space. During the alarm, fire curtains in the Transit Warehouse corridor and at the exhibition are also automatically dropped.

The evacuation procedure of the Museum includes an evacuation path for people with disabilities.